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Analytics

We offer a new perspective on how to drive customer experience by combining the expertise of research and analytics with global leadership in operational excellence. By bringing together technology, advanced statistics and customer interactions, we boost the value of every customer during every interaction and transform data into opportunities.


The Teleperformance Advantage

Our team of specialists works with high-end technology to tailor solutions that predict customer behavior, measure the effect of changing factors on the customer experience, and define the best strategy for your company. We can help you increase sales and retention, decrease complaints, improve the customer journey, and even help you reduce operational inefficiencies.


What do we offer?

• We developed an integrated approach that combines our expertise in data analysis, modeling and real-world operational excellence. We apply our analysis results to your daily customer relationship operations
• Our approach is to move from an IT cost-based big data to a business ROI-driven attitude
• We understand the triggers that leverage customer experience. We analyze data and design action plans based on that
• Our Analytics Specialists are a specialized group that focuses on qualitative, quantitative, and big-data analytical tools


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InTouch is a tailored, in-depth analysis of the factors that impact customer satisfaction to prioritize efforts and improve business results. Our solution has the ability to predict and measure the effect of changing factors on the customer experience. Explore the possibilities to understand, analyze and improve the customer journey.

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A sophisticated forecasting solution that combines historic internal and external data to forecast inbound calls. It allows you to simulate different business scenarios in order to reduce inefficiencies and improve customer experience.

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A predictive solution integrated with the customer service to improve the experience delivered through a better understanding of your customers. OnTarget calculates the propensity by customer to a target behavior - allowing programs to proactively act anticipating customers needs.


Outstanding results

Outstanding results